1 Information We Collect
We collect your information from the following sources:
1.1 information you give us when you create an account, enter a contest or promotion, purchase a product, communicate with us using forms to make a request or ask a question, customer service inquiries, surveys or otherwise submit personal information to us with your communication;
1.2 information from other sources, such as companies that help us to update our records;
1.3 information that we collect automatically when you visit our website, such as information about your browser settings and other information collected through cookies; and
1.4 information about you from other promotional or marketing companies with whom you shared your information and whom you have allowed to provide information to us.
2 How We Use and Disclose Your Information
We use your information to provide products and services and to manage our business operations. Some examples include:
2.1 to register and authenticate your account when you log in;
2.2 to fulfill your requests for products and services;
2.3 to communicate with you about your requests, contests and promotions;
2.4 to recommend or to offer you other products and services based on your inferred interests;
2.5 to communicate with you regarding customer service issues;
2.6 to protect the security or integrity of our websites, software and our business;
2.7 to manage and analyze our business operations and website performance;
2.8 We share information with our affiliates who may be outside of Canada and may be subject to laws that are different from those in Canada; and
2.9 We use third parties to assist us in our operations.
3.1 Settings allows you to change your communication preferences with respect to e-mail, newsletters and notifications; and
3.2 You may also close your account if you want to withdraw your consent from our further use of your information. We may, however, retain information about your previous communications for audit purposes, to ensure the integrity of our data and to fulfill legal requirements.
4 Personalized Offers and Web Analytics
We also automatically collect information when you visit our website in order to customize your experience. For example, we collect information about what site referred you to our website, your browser type, operating system type and version, language, and your Internet Protocol (“IP”) address. We also collect information about how you browse through our website, including logging the pages you visit and the amount of time you spend on certain pages. We use this information for a number of technical purposes to ensure that our pages load correctly in your browser, as well as to personalize our offers to you. We also use this information to improve our website. For example:
4.1 we may use IP addresses to correct pages for your geographical location;
4.2 we log the frequency of visits to certain pages on our website and how visitors navigate through our website in order to detect problems, improve our website and learn about what products and services are of interest to our customers;
4.3 we use information about products that you have clicked on to make suggestions about other products or services that you might be interested in viewing; and
4.4 we track whether certain types of promotional e-mails were opened by you and whether you sought information about a particular product or service in order to make inferences about other products and services you might be interested in.
5 Interest-Based Advertising
Our website uses small pixel files (small images) and cookies (small text files) to keep track of your browser so that you will be recognized when you visit other websites where our third-party ad management providers may show you advertisements from us based on your visit to our website. Some of these advertisements may be customized to particular products and services that you viewed or they may be based on inferences about products and services that you might be interested in. This is called “interest-based advertising”.
Please note that if you opt-out of interest-based advertising you may still see advertisements from us on other websites. However, they will not be customized based on your browsing history on our website. In addition, we will continue to customize our offers of products and services to you when you are on our website unless you block cookies from our website. You may choose to set your computer to reject cookies if you desire. However, if you refuse to accept cookies, you may not be able to use some of the features available on our websites and software.
6 How Do We Protect, Retain And Safeguard Your Personal Information
We take administrative, technical and physical measures to safeguard your personal information against unauthorized access, unauthorized disclosure, theft and misuse. This includes limiting access of employees to, and the use of, your personal information through the use of passwords and graduated levels of clearance. We do not publish all of our security measures online because this may reduce their effectiveness. We take physical precautions to ensure that the computer servers on which your personal information is stored and archived are secure and that access to such servers is protected. We educate our employees with respect to their obligations to protect your personal information.
Although we take precautions against possible breaches of our security systems, no company can fully eliminate the risks of unauthorized access to your personal information and no website is completely secure. We cannot guarantee that unauthorized access, hacking, data loss or breaches of our security systems will never occur. Accordingly, you should not transmit personal information to us using our website if you consider that information to be sensitive.
We retain personal information for as long as necessary to fulfill the purposes for which it was collected and as permitted or required by law. We have implemented physical, organizational, contractual and technological security measures to protect your personal information from loss or theft, and unauthorized access, disclosure, copying, use or modification.
7 Do We Disclose Your Personal Information to Others?
We may share your personal information with our service providers that help us with our business operations. We share information with service providers who provide us with marketing and promotional services. We require our service providers to keep your personal information secure. In addition, our service providers may not use or disclose personal information for any purpose other than providing the services on our behalf unless we or they have obtained your consent.
We may transfer any information we have about you in connection with a merger or sale (including transfers made as part of insolvency or bankruptcy proceedings) involving all or part of our business or as part of a corporate reorganization or stock sale or other change in corporate control.
We may also disclose your personal information if it is necessary for us to collect a debt from you or where we have reason to believe that it is relevant to the investigation or decision to investigate a breach of the laws of Canada, a province or territory of Canada, or a foreign jurisdiction, and we are legally permitted to do so.
8 Law Enforcement Requests
We will disclose personal information without your knowledge or consent if we receive an order, subpoena, warrant or other legal requirement issued by a court, tribunal, regulator or other person with jurisdiction to compel disclosure of your personal information. If we receive a request from a police officer or other law enforcement agency for access to your personal information in the course of an actual or potential investigation, our policy is to require the police officer or law enforcement agency to obtain an order, subpoena or warrant, unless the information is urgently required to prevent serious bodily injury or serious damage to personal property. If we receive a written request from a police officer or other law enforcement agency with authority to request access to your personal information in the course of an actual or potential investigation into a breach of a law, our policy is to provide the requested information.
9 Regarding Children and Minors
Our website and the services offered on our website are not directed to children under the age of 14 years ("Child"). We realize we may have a Child attempt to make purchases through our website. We do not verify the age of our users nor do we have any liability for verifying a user's age. If you are a Child, please seek the permission of a parent or guardian before using our website. If you are a parent or guardian and believe your Child is using our website, please contact us to remove your Child's account; we reserve the right to ask you for verification of your relationship to the Child before we honor such a request. If we discover that a Child has created an account on our website, we will immediately delete the account as soon as we discover it, we will not use the information for any purpose, and we will not disclose the information to third parties. However, as parent of such a Child, you understand that you may be legally liable for any transactions created by the Child.
10 Storage Outside of Canada
Your personal information may be used or stored by us or our service providers outside of Canada. We require that our service providers safeguard your personal information. However, if your personal information is used or stored outside of Canada, it will also be subject to the laws of the country in which it is used or stored.
11 Links to Third-Party Websites and Social Network Plug-Ins
You may create links between our website and social networking sites. If you do so, we may be able to publish updates about our products and services to your social network account through the links that you establish. You may terminate those links at any time by modifying your social network account.
If you are logged into a social networking site when visiting our page, your visit to our website will be personalized based on your social networking profile.
12 Notice to Persons Outside of Canada
This Privacy Notice is governed by the laws of Canada and applicable provincial law. By submitting personal information to us, you understand that your personal information will be subject to the laws of Canada and applicable provincial laws.
13 How Can You Access Your Personal Information
We will make available to you any personal information that we have collected, used or disclosed, upon your written request, to the extent permitted by law. We will attempt to respond to your written request within thirty (30) days. We will advise you in writing if we cannot meet your request within this time limit.
14 How to Contact Us
If you have a privacy question or concern, please contact us at: firstname.lastname@example.org. 1665 Russell Road, Unit 1, Ottawa, ON, K1G 0M8.